Returns & Exchanges
At Facewest, we want you to be completely satisfied with your outdoor gear, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging. Please ensure all tags remain attached and the product is in a resalable condition to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all labels and technical tags are included to prevent damage during transit.
Ship to Facewest
Affix the generated return label to your package and drop it off at your nearest designated courier point or post office.
Refund Processing
Once our warehouse team inspects the returned gear, your refund or exchange will be processed within 5 to 7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing