Frequently Asked Questions
Everything you need to know about shopping with Facewest
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days. We also offer an Express Delivery service for next-day arrival on orders placed before 2 PM.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, climbing hardware and PPE cannot be returned once opened.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout based on your location and package weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and reference number to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Are the products on your site covered by warranty?
All products sold by Facewest are genuine and covered by the full manufacturer's warranty against defects in materials and workmanship.